Lessel Privacy Policy

1. Introduction
‍This policy delineates the privacy protocols of Lessel, an esteemed provider of event ticketing services. Our corporate domicile is Momma Holding B.V., registered with the Chamber of Commerce under number 83249907, and situated at Nieuwe Achtergracht 107-3, Amsterdam. For inquiries and support, please reach out to us via email at tickets@lessel.nl. As the data controller, Lessel is vested with the responsibility of defining the objectives and the methodologies for processing Personal Data. Concurrently, this Policy has been established to elucidate our usage of cookies and analogous technologies across our website, www.lessel.nl, inclusive of all its subdomains (including but not limited to tickets.lessel.nl, and the event ticketing manager dashboard available at lesseldashboard.flutterflow.app, hereafter referred to as the “Website”), which are operated and maintained by Lessel.
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‍2. Collection of Personal Data
‍We may collect personal data in the following scenarios:When users purchase tickets through our platform. When event hosts create and manage events. During user interaction with our website and services.

‍3. Types of Data Collected
‍The personal data we collect includes:
- Identification Information: First name, last name, hometown, gender.
- Contact Details: Email address.
- Financial Data: Payment information via Stripe.
- Web Data: Cookies and usage data from our website and services.

‍4. Sources of Data
‍Most personal data is provided by the users themselves through our platform. We also obtain data automatically through cookies and similar technologies when users interact with our website and services.

‍5. Legal Basis for Processing
‍We process personal data based on:Consent: Obtained through clear affirmative actions (e.g., checkbox acceptance).Contractual Necessity: To fulfill our service obligations (e.g., ticket sales, event management).Legitimate Interests: For internal analytics and service improvement.

‍6. Purposes of Processing
‍Personal data is processed for:Completing ticket transactions.Providing event information.Conducting analytics for event improvement.Enhancing user experience on our platform.

‍7. Data Retention
We retain personal data strictly for the period necessary to fulfill the purposes for which it was collected, as outlined in our processing purposes. This period generally does not exceed 5 years post-event, after which the data is scheduled for automatic deletion to comply with the principle of data minimization under the GDPR.For specific categories of data and in circumstances where our legal obligations require longer retention (e.g., financial information for tax purposes), we may retain personal data for up to a maximum period of five years. This extended retention period is in accordance with our legal obligations under applicable laws and is designed to ensure that we meet statutory requirements, such as those related to accounting and to the resolution of any potential disputes.Event hosts are similarly permitted to retain event-related data for up to 5 years, enabling them to manage post-event activities effectively. However, they too are bound by the same legal standards and must adhere to the statutory maximum retention period when required.Users have the right to request the deletion of their data at any point during the retention period if they wish their data to be removed prior to the automatic deletion schedule. We are committed to honoring such requests in a timely manner, subject to any prevailing legal obligations that necessitate the retention of specific data.

‍8. User Rights
‍Users have the right to:
- Access and obtain a copy of their data.
- Request rectification or erasure of their data.Restrict or object to the processing of their data.
- Data portability.
- Withdraw consent at any time.
To exercise these rights, users can contact us at tickets@lessel.nl.

‍9. Data Protection
‍We employ industry-standard security measures to protect personal data, including secure hosting services by Planetscale and secure payment processing by Stripe.

‍10. Cookies and Similar Technologies
‍We use cookies to:
- Ensure website functionality.
- Analyze website usage for improvements.
- Personalize user experience.
Users can manage cookie preferences through their browser settings.

‍11. International Data Transfers
‍Personal data may be transferred outside the European Economic Area in compliance with GDPR standards, ensuring adequate data protection measures.

‍12. Policy Updates
‍This policy will be reviewed and updated periodically. Significant changes will be communicated to users via email.

‍13. Contact
‍For any questions or concerns regarding this policy or data practices, users can contact us at tickets@lessel.nl.